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Yes, there will be no interruption in water service to our customers. The change in billing services will not have any impact to the delivery of water to your home or business.
The deposits and/or credits will transfer over with the new water billing company.
To open an account, please fill out the new water service application. To close an account, call the Menlo Park Municipal Water office at 650-330-6750 or email Menlo Park Municipal Water.
Yes, once we have a new water billing company, you will need to set up autopay again if you wish to use it.
We will inform our customers via letters, webpage updates, and email notifications when we have more information. You can also:
You have two options to pay while the City searches for a new water billing provider:
Menlo Park Municipal Water
Attn: Water Payment
701 Laurel St.
Menlo Park, CA 94025
If you have not received a water bill this month, do not worry. We continue to track your water use via your existing water meter. Once a new billing system is in place, we will issue a bill that may cover a longer than normal reporting period.
We will make any adjustments necessary to ensure charges are calculated correctly. You will not incur late penalties due to billing delays.
The City is looking at all options. If you have questions during this transition please call 650-330-6750 or email Menlo Park Municipal Water.