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1. Who will handle my water billing and customer service needs?

The City has partnered with Minol, to provide water billing services. For billing and customer services needs, please call 844-463-6567.

2. How do I start new service?

Customers can fill out an online application or call Minol’s customer service at 844-463-6567.

3. How can I pay my water bill?

Below are a few options on how to pay your water bill:

• Online: www.menloparkca.myutilitydirect.com
• Phone: 844-463-6567 (844-4-MENLOP)
• Mail a check to: 

City of Menlo Park, 

PO BOX 845629,

Los Angeles CA, 90084-5629

4. Will I continue to have water service while the City searches for a new water billing provider?

Yes, there will be no interruption in water service to our customers. The change in billing services will not have any impact to the delivery of water to your home or business.

5. What happens to my start-up deposit or credit with Fathom after it ends its operations?

The deposits and/or credits will transfer over with the new water billing company.

6. Will my autopay automatically transfer to the new company?

No, you will need to re-enter your information onto Minol’s online system or by phone 844-463-6567