What happens to my start-up deposit or credit with Fathom after it ends its operations?

The deposits and/or credits will transfer over with the new water billing company.

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1. Will I continue to have water service while the City searches for a new water billing provider?
2. What happens to my start-up deposit or credit with Fathom after it ends its operations?
3. How do I open or close a water account while the City searches for a new water billing provider?
4. Do I need to cancel my water account's autopay with Fathom?
5. Will I need to set up autopay again with the new water billing company?
6. How can I receive more information as changes to my water account occur?
7. How can I pay my water bill?
8. What if I did not receive a November 2019 water bill from Fathom?
9. Who will handle my water billing and customer service needs?