Will I continue to have water service while the City searches for a new water billing provider?

Yes, there will be no interruption in water service to our customers. The change in billing services will not have any impact to the delivery of water to your home or business.

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1. Will I continue to have water service while the City searches for a new water billing provider?
2. What happens to my start-up deposit or credit with Fathom after it ends its operations?
3. How do I open or close a water account while the City searches for a new water billing provider?
4. Do I need to cancel my water account's autopay with Fathom?
5. Will I need to set up autopay again with the new water billing company?
6. How can I receive more information as changes to my water account occur?
7. How can I pay my water bill?
8. What if I did not receive a November 2019 water bill from Fathom?
9. Who will handle my water billing and customer service needs?