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Mar 15

Utility rate assistance program provides discounts for Menlo Park customers

Posted on March 15, 2021 at 9:36 pm by Clay Curtin

A new rate assistance pilot program approved by the City Council started Jan. 1, 2021, and runs through June 30, 2021. Qualified households can receive a 20 percent monthly discount on solid waste service from Recology San Mateo County and a $14.11 fixed monthly discount on water service from Menlo Park Municipal Water.

To be eligible for this pilot program, households must meet the following criteria:
  • Must be enrolled in the PG&E CARE program, which is another discount program that offers a monthly minimum of 20 percent on gas and electricity
  • Submit most recent PG&E bill to verify CARE enrollment. Service address on the PG&E bill must be the same on the solid waste and water bills, but the names may be different
  • Submit most recent Recology and MPMW bills to receive applicable discounts
  • Recertify eligibility according to the PG&E CARE program enrollment expiration date
Households may enroll in the PG&E CARE program on the PG&E website, by calling 1-877-743-2273 or emailing CARE program support

After enrolling in the CARE program, please visit the city’s rate assistance pilot program webpage for the application form.

For households who live in the California Water (Cal Water) service area, Cal Water’s Low-Income Rate Assistance (LIRA) program provides financial assistance for qualified households.