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Dec 14

Garbage and water rate assistance pilot program begins Jan. 1

Posted on December 14, 2020 at 8:55 pm by Clay Curtin

The Menlo Park City Council recently approved a rate assistance pilot program to assist those suffering financial hardship. The pilot program runs from January 1, 2021, to June 30, 2021.

Qualified households may receive a monthly 20 percent discount on solid waste service from Recology and a $14.11 fixed monthly discount on their water bill from Menlo Park Municipal Water (MPMW).

To be eligible for this pilot program, households must meet the following criteria:
  • Must be enrolled in the PG&E CARE program, which is another discount program that offers a monthly minimum of 20 percent on gas and electricity
  • Submit most recent PG&E bill to verify CARE enrollment. Address on the PG&E bill must be the same on the solid waste and water bills, but the names may be different
  • Submit a most recent Recology and MPMW bills to receive applicable discounts
  • Re-certify eligibility according to the PG&E CARE program enrollment expiration date
Households may enroll in the PG&E CARE program on the PG&E website, by calling 1-877-743-2273 or emailing CARE program support.

After enrolling in the CARE program, please visit the City’s webpage at for more details about the pilot program.

For households who live in the California Water (Cal Water) service area, Cal Water’s Low-Income Rate Assistance (LIRA) program provides financial assistance for qualified households.