Contacting the Police Department

Non-emergency


If you are reporting a non-emergency, please contact our general police line at 650-330-6300.

Emergency


Dial 9-1-1 or 650-325-4424, if you are reporting an emergency situation. An emergency involves a crime in progress, suspicious activity, an imminent threat to life, bodily injury, or major property damage or loss. Home burglaries in progress, a person with a gun on the street/in a dwelling, or a traffic collision with serious injuries are all examples of police emergencies.

To make an emergency call:


  • Dial the numbers 9-1-1 on your telephone. A call taker will answer the call and take down the information you provide to relay to police officers. Note: For persons who speak languages other than English, the language line provides interpreters in more over 100 languages.
  • Remain calm-speak slowly and clearly.
  • Explain what type of emergency you are reporting. If the crime is taking place while you are calling, tell the call taker the incident is in progress.
  • The call taker will request your name. However, you do not have to identify yourself when reporting a crime, unless you yourself are the victim of the crime.
  • Give your location, if it is different from the scene of the emergency. Note: In some instances, you may not want the police to come to your home or otherwise identify you as the person who made the call. Expressly tell the call taker if you do not want the police to come   to your home.
  • Give the phone number you are calling from.
  • Stay on the line, while the call taker passes your information to the dispatcher, in case there is additional information or instructions.