Menlo Park Municipal Water provides water to approximately 16,000 residents through 4,000 service connections within two service areas: the Upper Zone (providing water to the Sharon Heights area) and the Lower Zone (providing water to areas east of El Camino Real). All of the water provided is purchased from the San Francisco Public Utilities Commission and is piped from the Hetch Hetchy reservoir in Yosemite National Park to Menlo Park through the San Francisco Regional Water System. On average, 85 percent of the regional water system's water comes from the Tuolumne River watershed and 15 percent comes from local watersheds in the East Bay and Peninsula
Find your water provider
There are four water providers within the City of Menlo Park. To determine your water provider, click on the interactive map below and enter your address.
Water service disconnection policy due to nonpayment
Disconnections due to nonpayment are currently suspended due to the COVID-19 pandemic.
This policy outlines the City’s process for handling past due water bills. It describes the process for notifications, late penalties, disconnections, reconnections, reconnection fees, alternative payment arrangements, and special circumstances for low-income residents, medical need for water and procedures for tenants to become the customer, and how to dispute a water bill.
On December 8, 2020, City Council approved a rate assistance pilot program for solid waste services (provided by Recology San Mateo County) and municipal water (provided by Menlo Park Municipal Water).
Menlo Park's low-income rate assistance pilot program provides
20 percent discount for solid waste customers on their Recology bill
Fixed discount of $14.11 for water customers on their Menlo Park Municipal Water bill (equivalent to 50 percent of the 5/8-inch meter service charge)
To install a new water meter or to upgrade an existing water meter to a larger size, follow the guidelines below. Properties not served by Menlo Park Municipal Water should contact their respective water provider directly.
San Mateo County Environmental Health Services manages the Menlo Park Municipal Water’s cross-connection control program, including notifications, record keeping, tester certification, and site surveys for cross-connection compliance. Backflow Prevention Testers must be certified by San Mateo County and be on the approved list of Certified Backflow Prevention Testers. For information about the cross connection program, please contact San Mateo County Environmental Health Services at 650-372-6200.