Menlo Park Municipal Water

Menlo Park Municipal Water provides water to approximately 16,000 residents through 4,000 service connections within two service areas: the Upper Zone (providing water to the Sharon Heights area) and the Lower Zone (providing water to areas east of El Camino Real). All of the water provided is purchased from the San Francisco Public Utilities Commission and is piped from the Hetch Hetchy reservoir in Yosemite National Park to Menlo Park through the San Francisco Regional Water System. On average, 85 percent of the regional water system's water comes from the Tuolumne River watershed and 15 percent comes from local watersheds in the East Bay and Peninsula

Find your water provider

There are four water providers within the City of Menlo Park. To determine your water provider, click on the interactive map below and enter your address. 
Water Map Web Application

Water service disconnection policy due to nonpayment

Disconnections due to nonpayment are currently suspended due to the COVID-19 pandemic.

This policy outlines the City’s process for handling past due water bills. It describes the process for notifications, late penalties, disconnections, reconnections, reconnection fees, alternative payment arrangements, and special circumstances for low-income residents, medical need for water and procedures for tenants to become the customer, and how to dispute a water bill.

Rate assistance program

On December 8, 2020, City Council approved a rate assistance pilot program for solid waste services (provided by Recology San Mateo County) and municipal water (provided by Menlo Park Municipal Water).

Menlo Park's low-income rate assistance pilot program provides
  • 20 percent discount for solid waste customers on their Recology bill
  • Fixed discount of $14.11 for water customers on their Menlo Park Municipal Water bill (equivalent to 50 percent of the 5/8-inch meter service charge)

Fire flow information

Fire flow request form

New water connections

To install a new water meter or to upgrade an existing water meter to a larger size, follow the guidelines below.  Properties not served by Menlo Park Municipal Water should contact their respective water provider directly.

Water connection guidelines
New meter/meter upgrade application
Standard details

Construction water meter

Construction water meter application

Water quality consumer confidence report

If you would like a paper copy of the 2020 Consumer Confidence Report mailed to you, please contact us.

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Cross-connection control program

San Mateo County Environmental Health Services manages the Menlo Park Municipal Water’s cross-connection control program, including notifications, record keeping, tester certification, and site surveys for cross-connection compliance. Backflow Prevention Testers must be certified by San Mateo County and be on the approved list of Certified Backflow Prevention Testers.  For information about the cross connection program, please contact San Mateo County Environmental Health Services at 650-372-6200.